3 Difficulty
· (a) During holidays or special occasions, it is
difficult to arrange tables for two.
· (b) Memorize the conversation with a customer.
· (c) Difficult to hear some one over phone .
.
3 Solve
· (a) Make reservation over phone help the employee to
plan where to seat the customer.
· (b) Follow a dialogue few times will enable you to
memorize it. This will help you to develop better conversational skills.
· (c) Repeat the information to make sure you heard
the customer correctly.
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