SAIDA
FARJANA
Unit 805, 66 Forest Manor Road
North York, Ontario, M2J0B7
647-633-9459 | farjanasaida@gmail.com
CUSTOMER SERVICE REPRESENTATIVE
HIGHLIGHTS
OF QUALIFICATIONS
•
2+ years of experience in customer service and
call center
•
Possess expertise in client retention and
client advocacy
•
Strong verbal and written communication, listening
and interpersonal skills
•
Demonstrated passion through courteous and
efficient customer service
•
Proficient in Microsoft Office applications
including Excel, Word and PowerPoint
•
Able to influence others through relationship
management
•
Enthusiastic and supportive team member
capable to work autonomously
•
Fluent in English, Bangla and Hindi
WORK
EXPERIENCE
CITYCELL 2012
- 2014
Customer
Service Representative
•
Stayed up-to-date on latest data & mobile
devices e.g. Wi-Fi, data devices etc.
•
Learnt customers’ need and helped them to find
right product
•
Communicated promotional offers, products and
services to a variety of customers
•
Educated and engaged customers through product
demonstration
•
Promoted customer loyalty and customer
retention
•
Reported sales performance and customer
feedback to management on daily basis
•
Met month on month Customer Experience (CEX)
target
•
Generated leads for sales team
•
Restocked goods as needed while working with
in-store personnel
Call Center Representative
•
Provided excellent customer service in an
inbound customer contact environment
•
Quickly analyzed and interpreted customer
inquiries to identify customer needs
•
Listened attentively to customer concerns and demonstrated
empathy
•
Identified and resolved complaints, influenced
to achieve solutions mutually satisfactory to customers
•
Solved unstructured problems through
conceptual thinking
•
Maintained broad knowledge of client products
and services
•
Received and forwarded customer feedback to
improve business performance
•
Met sales target for retention and cross sell
opportunities
EDUCATION
Bachelor of Arts
Major: English Literature | Manarat
International University, Bangladesh
